Say Exactly What You Mean Always
I think that the clue is in the headline above. Say exactly what you mean. Well, whether you are in a conversation with family, friends, work colleagues, customers or business partners, the message you are trying to convey, is sometimes lost in translation along the way or worse not really heard at all. Why is that?
What Are Some Of The Reasons?
1. A Lack Of Clarity
On many occasions people do not make it crystal clear what they want to say and this causes huge problems with those they are in dialogue with. Sometimes that other person(s) just doesn’t understand the instructions and goes away confused. Ask yourself this question do you confuse people with mixed messages? Say exactly what you mean.
It is vital that the speaker makes things easy to understand and eliminates any uncertainty. This can be achieved through repetition of instruction to ensure either compliance or a full understanding of what has been said.
In the armed forces and the police service any instruction given is normally repeated more than once and an agreement reached whereby all participants agree and comprehend the game plan. Do you do this in business? You should always make sure that everyone is singing from the same hymn sheet.
2. A Lack Of Simplicity
When anyone is either suggesting, telling, coaching or mentoring people, they must spell it out in simple terms so that everyone is on the same page. What you want people to say is, “I understand fully.” Think about it carefully . Do you overcomplicate things? Could you make things simpler to understand?
3. A Lack Of Precision
When some people speak they talk in riddles and go off at tangents. People must be laser focused on what they want to say and remain on target. It is important that the words that are spoken are totally accurate. Exactness and accuracy must be the order of the day. Are you precise and exact when you instruct or coach?
As a police detective I remember once being in a meeting with a senior detective and he spent 40 minutes attempting to get over his message, which ended up being totally ineffective. Why? >He basically created this fog pattern of confusion. If he had given clear, precise and simple instructions we all would have understood. But all he ended up doing was having people scratching their heads and looking bewildered.
4. A Lack Of Brevity
When delivering a speech, orders or instructions the speaker must be brief, otherwise the message will be lost.
The senior detective in the last paragraph could have shortened his rhetoric to 10 minutes, instead of 40 minutes to ensure that the impact of his words hit home with everyone quickly. Is speed important to you or do you mumble on and lose people?
5. A Lack Of Listening Skills
There are very few people who grant a speaker the courtesy of conversation generosity, which is allowing that speaker to say what they want to say. Normally people are looking to jump in and give their two pennies worth and don’t really listen to what is being said. If people take the time to listen, they will then have a better idea of what questions to ask at the end. Making notes could also be a way forward. Do you really listen attentively to others?
When someone wants to get a message across to an individual or group they must be clear and exact about the message they want to give, they must talk in simple terms or a short period of time, so people understand easily or get bored. They must repeat the message more than once and everyone must be prepared to engage in the forgotten art of communication and listen attentively.
To Your Success
Say Exactly What You Mean